Privacy Policy

1. Information We Collect

Personal Information

When you book our maxi taxi services, we may collect:

• Your name and contact details (phone number, email address)
• Pickup and destination addresses
• Travel date and time preferences
• Special requirements (wheelchair accessibility, baby capsule needs, etc.)
• Payment information (processed securely through third-party providers)
• Trip history and service feedback

Automatically Collected Information

We may automatically collect:

• Device information (IP address, browser type, operating system)
• Location data (when you use our services or website)
• Website usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide maxi taxi transportation services, process bookings, and coordinate pickups
• Communication: To contact you about your booking, service updates, or respond to inquiries
• Payment Processing: To process payments and manage billing (handled by secure third-party payment processors)
• Service Improvement: To analyze usage patterns and improve our services
• Safety and Security: To ensure passenger and driver safety, and prevent fraudulent activities
• Legal Compliance: To comply with Australian laws and regulations, including transport and taxation requirements
• Marketing: To send promotional communications (only with your consent, and you can opt-out anytime)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Payment processing companies (for secure transaction handling)
• Technology service providers (for website hosting and maintenance)
• Communication service providers (for SMS and email services)

Legal Requirements

• When required by Australian law or legal process
• To protect our rights, property, or safety, or that of our customers
• In case of emergency situations requiring immediate action

Business Operations

• With our drivers and dispatch team (only information necessary for service delivery)
• In case of business sale or merger (with appropriate confidentiality protections)

4. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data is stored on secure servers with regular security updates
• Staff Training: All employees are trained on privacy and data protection practices
• Regular Audits: We conduct regular security assessments and updates

5. Your Privacy Rights

Under Australian Privacy Principles (APPs), you have the following rights:

Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or outdated information
• Receive a copy of your personal data in a portable format

Control and Deletion

• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing (where applicable)

Complaints

• Lodge a complaint about how we handle your personal information
• Contact the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and services

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Protect against fraudulent activities

Generally, we retain booking and trip data for 7 years in accordance with Australian tax and business record requirements. Marketing data is retained until you opt-out or request deletion.

8. Third-Party Services

Our website and services may integrate with third-party services, including:

• Google Maps: For location services and route planning
• Payment Processors: For secure payment handling
• Communication Platforms: For SMS and email services
• Analytics Tools: For website performance analysis

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your personal information may be processed and stored outside of Australia by our service providers. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes that affect how we use your information

12. Complaints Process

If you have a privacy complaint:

1. Contact Us: Email or call us using the contact details above
2. Investigation: We will investigate your complaint within 30 days
3. Response: We will provide a written response outlining our findings and any actions taken
4. External Review: If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au